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Frequently Asked Questions Are your front desk staff always available? Our front office/business office staffpersons are not full time employees and they have variable schedules. Also, when they are in the office they are frequently on the phone dealing with insurance companies, so you will often get a recorded message when you call. Please feel free to leave them a message on their voice mail. They try to return the calls the same day, or the next at the latest. If you need to make a payment when you come in for session and the front desk staff are unavailable, you can give the payment (cask or check) to your therapist who will ensure that it is applied to your account. For payment by credit card, you will need to contact our front desk staff either in person or by phone so that they can complete the transaction. |